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Questions About My Order

Find answers to common questions about your Allie Glines order, including how to update shipping addresses, check order status, edit or cancel orders, and what to do if an order is missing or items arrive damaged.

How do I update my shipping address?

Need to make a change to your order? We're here to help, but act quickly! In an effort to quickly ship your bags, our processing starts as soon as your order is placed. We have a limited window of time to make any adjustments. Please email us as soon

What is the shipping status of my order?

Thank you for placing an order! Please allow 1-3 business days (excluding U.S. holidays) for us to prepare and ship your order. As soon as your order is dispatched, you'll receive an email with shipping details and a tracking number so you can track

How do I edit or cancel my order?

Need to make a change to your order? We're here to help, but act quickly! In an effort to quickly ship your bags, our processing starts as soon as your order is placed. We have a limited window of time to make any adjustments. Please email us as soon

My order was marked delivered but I can’t find it - What should I do?

We understand how eagerly you're waiting for your makeup bags, and we're just as excited for you to receive them! In some instances, mail carriers might mark packages as 'delivered' a bit prematurely, so there's a chance your bags could still be on t

My item arrived damaged- What should I do?

We're sorry to hear that your bag didn't meet our usual high standards. Our handmade bags are crafted with care, but sometimes imperfections or defects can occur. Your satisfaction is incredibly important to us, and we're committed to addressing any