My item arrived damaged- What should I do?Updated a year ago

We're sorry to hear that your bag didn't meet our usual high standards. Our handmade bags are crafted with care, but sometimes imperfections or defects can occur. Your satisfaction is incredibly important to us, and we're committed to addressing any issues promptly.

To help us assist you better, please email us at [email protected] with photos showing the damage or defect in your bag. This will enable us to quickly assess the situation and take the necessary steps to ensure you're happy with your purchase.

Thank you for your understanding, and we look forward to resolving this for you as soon as possible.